a to z computers
Track Your Order
Mon - Sat: 8am - 5pm
info@atozsuppliers.co.ke

FAQs

We will answer any questions you may have about our online sales, order delivery and payment.

Which payments do you accept?
We accept payments via M-Pesa, Credit or Debit cards such as Mastercard, VISA and American Express. We also accept Paypal payments
Where are you located?
We do business primarily online, however we also have two physical shops where you can also collect your order.
How do I place an order?
Once you've found your product , click "Add to Cart' button and proceed to click "Checkout'. On checkout page you'll choose your preferred delivery address and complete the purchase.
How will I know my order is on the way?
Once you've placed the order, you'll be notified via email and WhatsApp on the status of your order. Once your order arrives at your preferred address, the courier will call you and let you know how you can collect your order.
Can I purchase products over the phone?
Yes, with our sales line you can chat to one of our expert sales team members and purchase products over the phone. Choose what you want, and we’ll send you a link to pay on your mobile. Our customer service line is +254 727 514 233
How can I view an old order?
Log in to your account or if you’ve used guest checkout, create an account with the same email address to see your previous orders.
How long will it take for order to arrive?
We offer same day delivery within Nairobi from Monday to Saturday.
Delivery to other locations nationwide takes 1-2 business days excluding Sunday and public holidays.
I’ve received a defective/incorrect item, what should I do?
Kindly contact our Customer Care Team at support@atozcomputers.co.ke or call +254 727 514 233
Do you deliver to other locations other than Nairobi?
We deliver countrywide. Delivery takes 1-2 business days.
How do I track my order?
Once your order has been dispatched, you’ll receive an email notification. You may also check the progress of your order by keying in your Order number on tracking page here
How do I know that you are a reputable business?
Trust and honesty is very important to us. We pledge to provide you with genuine products in the condition advertised and quality promised. We provide truthful details regarding our products and services so you know what to expect. Our goal is to offer you the best online shopping experience! If you have any concerns with placing an order, please contact us through phone, WhatsApp or email for assistance.
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